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bioMérieux Case Study

Precision healthcare solutions that prioritise customer service.

Opportunity

For bioMérieux, a world leader in in-vitro diagnostics, customer service excellence is a high priority. The company requires healthcare-compliant storage and transport, cutting-edge visibility on products and orders, and highly reliable outcomes. XPO Logistics meets these expectations for bioMérieux daily.

Solution

XPO has a longstanding relationship with bioMérieux. We provide tailored logistics solutions for highly technical bioMérieux products with our dedicated pharmaceuticals platform in France. Precise temperature control is vital: we are able to offer 10,000m² of storage at 15°C/25°C, 1,500m² at 2°C/8°C, and over 300m² at 10°C/15°C. Our platform is ISO 13485 certified, guaranteeing compliance with requirements for medical devices, and our state-of-the-art technology ensures full traceability. Dedicated XPO teams are trained on the specifics of bioMérieux products to ensure proper handling.

Results

XPO supports bioMérieux in achieving its ambitious customer service standards. Our expertise drives process excellence — for example, we can adapt our operations to match changes in delivery requirements, including significant volume fluctuations and urgent orders. For international deliveries, we handle the entire chain, from processing to transport to customs management and tracking, all with an unrelenting focus on innovation.

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