We prioritize the consumer experience.
XPO is the largest last mile provider for heavy goods in North America, with a growing last mile presence in Europe. Most of our last mile services are arranged for omnichannel and e-commerce retailers. Our dedicated and shared-user solutions include optional value-added services, such as end-user training after installation, collection of items under WEEE regulations and more. If we remove old items as part of the reverse logistics process, we dispose of them using environmentally sound practices.
XPO software engineers have developed robust applications specifically for the last mile consumer experience. When someone buys a refrigerator, exercise bike or other large product, they can track that order in real time, set personalized alerts and reschedule deliveries electronically. We also monitor satisfaction at the point of delivery. The caliber of our technology is a major reason why so many retailers, e-commerce companies and manufacturers use XPO for last mile.
We base our services on your preferences, suited to your goods and customer demographics.
When you outsource your last mile requirements to XPO, we manage all the moving parts behind the scenes without limiting your visibility. You decide what level of service best suits your business.
We can position goods close to about 99% of the US population, speeding fulfillment.
If your company serves US consumers, or plans to do so, our 85 last mile hubs in North America are highly efficient staging points for heavy goods. The scale of our last mile footprint ensures that we provide consistency across market areas, including during seasonal surges.
Our US dedicated last mile arrangements offer many advantages over in-house management. Every aspect – delivery, assembly, installation, consumer touch-points and feedback – is overseen by our local market experts and facilitated by our technology.
You may lack the volume to justify dedicated service in a given market, but still require a customized approach. If so, co-mingling in a tailored XPO environment can be a cost-effective solution.
We innovated the full scope of the last mile experience to give you continuous opportunities to build loyalty.
Today’s consumers are more mobile and less patient – they have confidence in brands that use cutting-edge innovation to keep them informed. Our technology enables you to meet your customers’ expectations without investing in software development:
Mobile and web-based tools for consumer self-tracking of orders
Appointment verifications and delivery notifications via phone, email and text
Triggered if issues arise during a shipment lifecycle
Deployed within minutes of delivery to measure satisfaction
Generates reports within one hour
GPS tracking of items in transit, and Google Search order status
Tools for continuous improvement
via Amazon Echo and Google Home smart speakers