Last Mile

Solve the last mile piece of the retail supply chain for your high-value, oversized or non-standard products.

Protect Your Brand

We prioritize the consumer experience.

 

XPO is the largest last mile provider for heavy goods in North America, with a growing last mile presence in Europe. Most of our last mile services are arranged for omnichannel and e-commerce retailers. Our dedicated and shared-user solutions include optional value-added services, such as end-user training after installation, collection of items under WEEE regulations and more. If we remove old items as part of the reverse logistics process, we dispose of them using environmentally sound practices.

 

XPO software engineers have developed robust applications specifically for the last mile consumer experience. When someone buys a refrigerator, exercise bike or other large product, they can track that order in real time, set personalized alerts and reschedule deliveries electronically. We also monitor satisfaction at the point of delivery. The caliber of our technology is a major reason why so many retailers, e-commerce companies and manufacturers use XPO for last mile.

Warehouse employee scanning goods on a rack

Key Capabilities

  • Intense focus on on-time delivery, safe handling and communication
  • Long-term strategic partnerships with many of the world’s largest retailers, including big box stores
  • Broad expertise in heavy goods, including appliances, furniture, home electronic systems, bedding, doors, windows and fitness equipment
  • Co-mingled and dedicated solutions for omnichannel and e-commerce retailers
  • Reverse logistics management and disposal
  • Next-day service available in mainland UK
  • Last mile service available in Ireland, Spain and France
  • Consistent brand protection across geographies
  • Robust technology platform purpose-built by XPO for last mile
Technician installing appliance at customers home
Truck being loaded by fork-lift

Flexible Service Options

We base our services on your preferences, suited to your goods and customer demographics.

When you outsource your last mile requirements to XPO, we manage all the moving parts behind the scenes without limiting your visibility. You decide what level of service best suits your business.

  • Curbside delivery – The product, in a carton, is placed in front of the building, near the curb
  • Threshold delivery – The product, in a carton, is placed on the doorstep or in a covered area
  • Room of choice delivery – The product is brought into the specified room
  • Standard delivery – Service includes room-of-choice delivery, unpacking, simple installation and debris removal
  • White glove delivery – Service includes room-of-choice delivery, unpacking, standard assembly and installation, debris removal and removal of old merchandise
Warehouse employee moving goods in the warehouse

Leading US Market Coverage

We can position goods close to about 99% of the US population, speeding fulfillment.

If your company serves US consumers, or plans to do so, our 85 last mile hubs in North America are highly efficient staging points for heavy goods. The scale of our last mile footprint ensures that we provide consistency across market areas, including during seasonal surges.

 

Our US dedicated last mile arrangements offer many advantages over in-house management. Every aspect – delivery, assembly, installation, consumer touch-points and feedback – is overseen by our local market experts and facilitated by our technology.

 

You may lack the volume to justify dedicated service in a given market, but still require a customized approach. If so, co-mingling in a tailored XPO environment can be a cost-effective solution.

Customer Assurance Technology

We innovated the full scope of the last mile experience to give you continuous opportunities to build loyalty.

 

Today’s consumers are more mobile and less patient – they have confidence in brands that use cutting-edge innovation to keep them informed. Our technology enables you to meet your customers’ expectations without investing in software development:

Desktop Tools

XPO employee delivering last mile bulky items
  • 360-degree view – Integrates data from last mile providers, in-house resources and your customer base on one platform
  • Enhanced experience – Reduces not-at-home instances, captures digital signatures and processes transactions in real time with iPhone and Android connectivity
  • Status reporting – By carrier, individual delivery and delivery location
  • Advanced order management – Online entry, street-level geocoding and UPC barcoding