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Returns Management

Technology-enabled solutions that deliver tangible value and environmental benefits.

XPO Logistics manages returned goods with speed and accuracy to enhance consumer satisfaction. Our returns management processes increase transparency, maximise stock value, are environmentally sound and reduce the cost of returns for retailers and e-commerce companies.

Each solution is custom-designed to solve specific needs and managed with cutting-edge technology. As part of the planning process, we’ll recommend either a dedicated or multi-user facility that is optimal for your scale and seasonality. A wide range of value-added services is available, including cleaning, pressing, repackaging and warranty management, as well as recycling and disposal. 

Our expertise spans major consumer sectors where returns management is critical to brand protection. These include:

  • Fashion and textiles
  • Footwear
  • Luxury goods
  • DIY goods
  • General merchandise
  • Electronics
  • Furniture and white goods
  • Other heavy or bulky items

In the UK alone, our logistics network processes over 52 million returns annually — from shirts, pants and shoes, to home appliances, electronics, toys and even the kitchen sink.