Last mile logistics refers to the final stage of the delivery process, where goods are transported from a distribution hub or transportation terminal to their end destination –  often a customer’s home, a retail store, or a business.

It’s the most critical, visible, and customer-facing stage of the supply chain, directly influencing satisfaction levels and brand perception. Whether it’s a single parcel or a large delivery, the success of last mile logistics depends on speed, efficiency, and precision.

At XPO Logistics, we specialise in last-mile logistics for big and bulky items. Our solution is designed to manage these challenges at scale, combining cutting-edge technology, a dense network, and dedicated expertise to ensure seamless deliveries.

Why Last Mile Logistics Is Important

Businesses face mounting pressure to meet consumer demands for visibility, same-day and next-day delivery without compromising on service quality or cost efficiency.

The last mile represents:

• Up to 53% of total shipping costs for many businesses
• The stage where delays or errors are most noticeable to the customer
• A growing driver of competitive advantage in e-commerce and retail

With last mile logistics becoming a strategic priority, companies need specialised solutions that deliver both speed and customer satisfaction while optimising operational costs.

How Last Mile Logistics Works

The last mile delivery process is designed to move products efficiently through the final leg of the supply chain. While processes vary by industry and service level, a typical last mile journey includes:

1. Goods arrive at a distribution hub → Shipments reach a local cross-dock, fulfilment centre, or last mile depot.
2. Sorting and routing → Items are grouped and assigned based on delivery zones and schedules.
3. Vehicle loading → Parcels or larger goods are loaded into delivery vehicles using optimised loading sequences.
4. Real-time tracking → Customers and businesses monitor delivery progress via digital platforms.
5. Final delivery → Goods are delivered to the recipient, with proof of delivery captured digitally.

At XPO, we leverage advanced route optimisation tools, predictive analytics, and real-time visibility to make each stage of this process efficient, transparent, and customer-focused.

Industry Applications

Last mile logistics plays a critical role across multiple sectors, enabling businesses to deliver a seamless customer experience while maintaining operational efficiency:

• Retail & E-commerce → Handling high-volume parcel fulfilment and time-sensitive customer deliveries
• Healthcare & Pharmaceuticals → Ensuring compliant, timely delivery of life-critical products
• Furniture & Home Appliances → Providing specialised handling and white-glove delivery for large items
• Technology & Consumer Electronics → Offering secure delivery and installation of high-value products
• Food & Beverage → Supporting fast, temperature-controlled deliveries to maintain freshness

Why Choose XPO for Last Mile Logistics

The final mile is the critical mile and XPO delivers.

We combine one of Europe’s most comprehensive last mile networks with cutting-edge technology to provide faster, smarter, and more reliable deliveries. Our solutions give businesses the visibility, flexibility, and performance they need to exceed customer expectations at scale.

Learn More

Discover how XPO’s last mile logistics solutions help businesses deliver speed, precision, and customer satisfaction across Europe.
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